Support Center

At LampNet Solutions, we're committed to providing comprehensive support to ensure your technology solutions operate smoothly and efficiently. Our team of dedicated professionals is here to assist you every step of the way.

Email Support

For general inquiries and non-urgent matters:

support@lampnets.com

For technical support:

infodesk@lampnets.com

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM WAT

Saturday: 10:00 AM - 2:00 PM WAT

Sunday: Closed

Emergency support available for premium clients

Phone Support

West Africa Region:

+234 816 663 7303

Available during business hours

Remote Support

As a remote-based company, we provide virtual support across Africa through secure remote access tools and video conferencing.

Support Ticket Priority Levels

  • Critical: System down or major functionality broken - Response within 2 hours
  • High: Significant impact on operations - Response within 4 hours
  • Medium: Moderate impact, workaround available - Response within 8 hours
  • Low: Minor issues or questions - Response within 24 hours